ScreenShoots

Xbox 360 failed in January. I logged in, ordered tag, packed, sent, received – cool banana (except obviously a frustration that it was as usual ‘well known problem’ but for which ‘you know who’ extended warranty).

In February something else within failed. I emailed and get already known response …

Fig 1 Email welcoming online processing

Fig 2 … found no place to create another request!?

Fig 3 ‘Review your repair status’ page shows closed in January request

Fig 4 ‘View your warranty details’ page

It is interesting how many days they hard coded to reset the system to be blank and accept a new request – 30 days?

Possibility Theory – Microsoft