Who feels my pain? – Basecamp feedback

“At 37signals, all of our support emails are answered personally by the people who actually build the product. Why? First off, it provides better support for customers. They’re getting a response straight from the brain of someone who built the app. Also, it keeps us in touch with the people who use our products and the problems they’re encountering. When they’re frustrated, we’re frustrated. We can say, “I feel your pain” and actually mean it.”

Getting Real


Fig 1 Basics – pasted from PHP documentation site which was opened near by


Fig 2 Eye testing


Fig 3 Consistency versus …


Fig 4 One List with two Items inside


Surprisingly their forums do not allow attachments. Emailed to support and haven’t heard anything back. C’est la vie.

  • May 14th, 2008