Sincerely Paypal or One Little Story

Fig 1 You add bank account to existing credit card

 

Fig 2 It is ‘nice’ to know once your bank charged dishonor fee

 

Fig 3 Why user can’t decide what is good for him?

Dear Igor Kryltsov,
Thank you for contacting PayPal, my name is Yhanie. I am sorry to hear
about this situation, and understand your frustration and concern over
the issue.
I understand that you need clarification why PayPal take out the funds
from your bank account when it was insufficient to fund the payment.
After a careful review of your account it shows that your default
payment method is Instant Transfer. Please be advised that once you have
both confirmed bank account and credit card registered to your PayPal
account, your default payment method is Instant Transfer. Funds are
taken out from the bank first and the credit card serves as back up in
case the transfer fails.
Kindly take note that PayPal does not have a direct access to your bank
account. We are only sending bank request to your bank to release the
funds for your payment, therefore, we will never know whether your bank
account is sufficient or not until we received response from your bank.
The Payments (Sending, Receiving, and Withdrawals) Policy in the User
Agreement states:
PayPal provides you protection against unauthorized withdrawals from
your bank account under the terms of the Electronic Fund Transfer Rights
and Error Resolution Policy. Your financial institution may charge you a
service fee for any BECS (Bank’s Electronic Clearing System)
transactions that result in a returned BECS item, such as but not
limited to those caused by insufficient funds in your bank account,
closure of your bank account, or if the bank account number or other
information you provided is incorrect. PayPal reserves the right to
resubmit for collection any BECS debit authorized by you (Instant
Transfer, eCheque or Add Funds) that is returned for insufficient or
uncollected funds. Thus, PayPal cannot protect you with bank fees since
it is your bank’s policy in which PayPal does not have control over.
Please keep in mind, that only when the bank transfer failed, due to
insufficient funds or sender requested the cancellation of bank
transfer, will the credit card get charged. In the future, if you want
payment to come out straight from your credit card, you will always need
to click on the ‘More funding options’ link to change the payment method
to the card before sending your payment.
Reviewing the details of your payment before sending it is important.
Once the payment is sent, the details of the transaction cannot be
edited.
Once again, I apologize for the inconvenience and appreciate your
understanding regarding this situation. Please let me know if you need
further assistance.
—————————–
How hard to include this paragraph into email setting up bank account while having credit card in place?
” Please be advised that once you have
both confirmed bank account and credit card registered to your PayPal
account, your default payment method is Instant Transfer. Funds are
taken out from the bank first and the credit card serves as back up in
case the transfer fails.”
Ok it is not direct debit (it is not important anyway) but it is default account change. How often you encounter situations when you add something somewhere and it becomes a DEFAULT without any notice?
Give me one example please.

  • November 18th, 2009